1. Who we are

This Privacy Policy explains how OzKap Pty Ltd t/a Law Flow (we, us or our) collects, holds, uses and discloses personal information when you use our website at www.lawflow.law, including when you submit information through our Contact Us page.

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We are based in Australia. We are committed to handling personal information consistently with the Privacy Act 1988 (Cth), including the Australian Privacy Principles where they apply to us.

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2. What personal information we collect

The kinds of personal information we may collect depend on how you interact with us. Through our Contact Us page, we may collect:

• your name;

• your email address;

• your telephone number, if you provide it;

• the organisation you work for, if you provide it;

• the subject and contents of your enquiry;

• any other information you choose to include in your message.

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Our website may also collect technical information such as your IP address, browser type, device information, pages visited, referring website and the date and time of your visit. This information may be collected through server logs, cookies, analytics tools or similar technologies.

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Please do not include sensitive information, confidential information or information about another person in a website enquiry unless it is necessary and you have authority to provide it.

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3. How we collect personal information

We usually collect personal information directly from you when you:

• complete and submit our Contact Us form;

• email, call or otherwise communicate with us;

• subscribe to updates or request information from us, if those features are available;

• interact with our website or online content.

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We may also receive personal information from service providers that help operate our website, form submissions, email systems, analytics or security tools.

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4. Why we collect, use and disclose personal information

We collect, use and disclose personal information for purposes including to:

• receive, assess and respond to your enquiry;

• contact you about your message or requested service;

• provide information, services or support you request;

• operate, maintain, secure and improve our website;

• keep internal records and manage our relationship with you;

• comply with legal obligations and resolve disputes;

• protect our lawful interests, including preventing misuse, fraud or security incidents.

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We may also use your contact details to send follow-up communications related to your enquiry. We will only send marketing communications where permitted by law, and you may opt out of marketing communications at any time.

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5. Disclosure of personal information

We may disclose personal information to:

• our employees, contractors and professional advisers who need the information for the purposes described in this policy;

• website hosting, form, email, customer relationship management, analytics, security and IT service providers;

• payment, administration or support providers, where relevant;

• regulators, law enforcement bodies, courts or other parties where required or authorised by law;

• another person or organisation with your consent or at your direction.

We do not sell personal information.

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6. Overseas disclosures and cloud services

Some of our service providers may store or process information outside Australia or use infrastructure located outside Australia. For example, website hosting, email, analytics, security or form-processing providers may operate in other countries.

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Where we disclose personal information overseas, we will take reasonable steps required by Australian privacy law to protect that information or ensure that an appropriate exception applies.

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7. Cookies and analytics

Our website may use cookies, pixels, analytics tools or similar technologies to operate the website, remember preferences, understand website traffic and improve user experience. You can usually disable cookies through your browser settings, although some website features may not work properly if you do so.

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If we use third-party analytics or advertising tools, those providers may collect information about your use of our website in accordance with their own terms and privacy policies.

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8. How we hold and protect personal information

We may hold personal information in electronic systems, email accounts, website databases, cloud platforms and secure business records. We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

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No method of transmission or storage is completely secure. If we become aware of a data breach that is likely to result in serious harm, we will assess and respond to it in accordance with applicable Notifiable Data Breaches requirements.

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9. How long we keep personal information

We keep personal information for as long as reasonably necessary for the purposes described in this policy, to respond to your enquiry, to maintain business records, and to comply with legal, accounting, reporting or dispute-resolution requirements. When information is no longer required, we will take reasonable steps to destroy it or de-identify it.

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10. Accessing and correcting your personal information

You may request access to personal information we hold about you, or ask us to correct it if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading. We may need to verify your identity before responding. We will respond within a reasonable time and may refuse a request where permitted by law.

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11. Privacy complaints

If you have a concern or complaint about how we handle personal information, please contact us first using the details below. We will consider your complaint and respond within a reasonable time.

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If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC). The OAIC’s website is www.oaic.gov.au.

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12. Third-party websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security or content of third-party websites. You should read the privacy policy of any third-party website you visit.

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13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the updated date. Your continued use of our website after changes are posted indicates your acceptance of the updated policy.

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14. Contact us

For privacy enquiries, access or correction requests, or complaints, please contact:

Tristan Burt

www.lawflow.law

tristan@lawflow.law

0480 893 317

Suite 819, 308 Wattle Street, Ultimo NSW 2007